Frequently Asked Questions
Everything you need to know about fueling your fitness journey.
How long does shipping take for heavy gym equipment?
Standard shipping for accessories takes 3-5 business days. For heavy equipment like power racks or treadmills, please allow 7-14 business days for specialized freight delivery.
What is your return policy on nutritional supplements?
Supplements can be returned within 30 days of purchase provided the safety seal is intact and the product is in its original packaging.
Do you offer professional assembly for home gym setups?
Yes, we offer white-glove assembly services in select regions. You can add this option at checkout or contact our support team to schedule a technician.
Are your fitness products covered by a warranty?
All The Fitness Factory hardware comes with a minimum 1-year manufacturer warranty. Premium equipment often carries extended 5-year or lifetime warranties on frames.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our live tracking portal.
Do you offer bulk discounts for commercial gyms?
Absolutely. If you are outfitting a commercial facility, please contact our B2B sales department for custom quotes and wholesale pricing.