Returns & Exchanges

At The Fitness Factory, we want to ensure you have the right gear for your training goals. If you are not 100% satisfied with your purchase, you can return or exchange your items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the gear is in unworn and unwashed condition.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.

• 4.
  Drop Off and Track

  Drop your package off at any authorized carrier location and keep your tracking number to monitor your refund or exchange status.